Terms and Conditions
SITE CONTENTS, OWNERSHIP, AND USE RESTRICTIONS
The information contained in this Site including all images, illustrations, designs, photographs, video clips, writings and other materials that appear herein are copyrights, trademarks, trade dress or other intellectual property owned, controlled, or licensed (all of which, collectively, are herein referred to as the “Contents”) by Neoally Pets or its subsidiaries and affiliates (“Neoally”) or are the property of their respective owners. The name Neoally and the Neoally logo are registered marks of Neoally Pets. Permission is granted to display, copy, distribute, download, and print in hard copy portions of this Site for the purposes of: (1) Placing an order with Neoally Pets or (2) Using this Site as a shopping resource, provided you do not modify the Site and that you retain all copyright and other proprietary notices contained in the Contents. Except in connection with shopping or placing an order, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, or reproduced without the prior written permission of Neoally Pets or the applicable copyright owner. Please note that the permission granted herein terminates automatically if you breach any of these Site terms or conditions. Any other use of the Contents on this Site including reproduction for purposes other than as noted above, and including any reproduction, modification, distribution, or republication may violate copyright or trademark laws, and, without the prior written permission of Neoally Pets, is strictly prohibited.
DISCLAIMER OF WARRANTY
NEOALLY PETS IS PROVIDING THIS SITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALTHOUGH NEOALLY PETS BELIEVES THE CONTENT TO BE ACCURATE, COMPLETE, AND CURRENT, ORTHOPETS DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE ON THIS SITE IS ACCURATE, COMPLETE, OR CURRENT.
ABOUT OUR PRICES, SHIPPING, RETURNING, EXCHANGE
- We ship our braces daily, Monday through Friday, the same or next day that we receive the order. The order must be received by noon EST to be shipped on the same day. We ship via USPS Priority or Express Mail. Please note that no shipments will go out on federal holidays.
- The domestic priority mail flat rate shipping fee is $9.00 and express is $27.00. Express is 2nd day delivery guaranteed through USPS. Priority mail packages are delivered in 2-5 business days.
- The international priority mail flat rate fee is $30.00 to Canada, and $40.00 for other international destinations. Express is $55.00 to Canada, and $65.00 to other international destinations. Delivery times are not guaranteed as they depend on clearing Customs in both countries. The international customer is responsible for paying the Custom’s fee in their country for package retrieval.
- We are unable to accept returns due to health concerns and the issue of contagion. Once the brace is tried on a dog, it can’t be restored to new condition.
- Please contact us if you need to exchange your brace for a different size. We can ship you the new size before you return the original purchase. If a brace needs to be exchanged for sizing, the customer is responsible for the shipping fee.