Terms and Conditions

Welcome to the Neoally Pets Internet Site (“Site”) on the World Wide Web. Please review these Site terms of use which govern your use of and purchase of products from our Site. By accessing, browsing, or using this Site, you acknowledge that you have read, understand, and agree to be bound by these terms. If you do not agree to these terms then please do not use this Site or order a product from Neoally Pets. Neoally Pets has clearly stated their working partnership with their customers. Please read through all Neoally Pets conditions and privacy policy before starting your process with us. Neoally Pets controls and operates this Site from its offices within the United States. Claims relating to, including the use of, this Site and the materials contained herein are governed by the laws of the United States and the State of Delaware. If you do not agree, please do not use this Site. If you choose to access this Site from another location, you do so on your own initiative and are responsible for compliance with applicable local laws. Except for the historical information contained herein, company matters discussed are forward looking statements that involve risks and uncertainties detailed from time to time in the Company’s reports posted on this site.

SITE CONTENTS, OWNERSHIP, AND USE RESTRICTIONS

The information contained in this Site including all images, illustrations, designs, photographs, video clips, writings and other materials that appear herein are copyrights, trademarks, trade dress or other intellectual property owned, controlled, or licensed (all of which, collectively, are herein referred to as the “Contents”) by Neoally Pets or its subsidiaries and affiliates (“Neoally”) or are the property of their respective owners. The name Neoally and the Neoally logo are registered marks of Neoally Pets. Permission is granted to display, copy, distribute, download, and print in hard copy portions of this Site for the purposes of: (1) Placing an order with Neoally Pets or (2) Using this Site as a shopping resource, provided you do not modify the Site and that you retain all copyright and other proprietary notices contained in the Contents. Except in connection with shopping or placing an order, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, or reproduced without the prior written permission of Neoally Pets or the applicable copyright owner. Please note that the permission granted herein terminates automatically if you breach any of these Site terms or conditions. Any other use of the Contents on this Site including reproduction for purposes other than as noted above, and including any reproduction, modification, distribution, or republication may violate copyright or trademark laws, and, without the prior written permission of Neoally Pets, is strictly prohibited.

DISCLAIMER OF WARRANTY

NEOALLY PETS IS PROVIDING THIS SITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALTHOUGH NEOALLY PETS BELIEVES THE CONTENT TO BE ACCURATE, COMPLETE, AND CURRENT, ORTHOPETS DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE ON THIS SITE IS ACCURATE, COMPLETE, OR CURRENT.

ABOUT OUR PRICES, SHIPPING, RETURNING, EXCHANGE

The prices advertised on this Site are subject to change. Prices on some items may differ depending on size and type of injury determined by Neoally Pets. Prices and the availability of items are subject to change without notice. Additionally, prices may vary based on your order and delivery location(s). Any “list prices” used on this Site are the manufacturers’ suggested retail prices and may not be indicative of the actual selling price. Any reference to “savings” used on this Site indicates the average savings off the “list price”. Your actual savings will vary depending upon the goods purchased and the date of the transaction. There will always be a RUSH SERVICE FEE for customers who want their product rushed (3-5 business days). We reserve the right to limit sales, including the right to prohibit sales to re-sellers. We are not responsible for typographical or photographic errors. We reserve the right to cancel or limit any purchase made contrary to the terms of any offer, discount, promotion or coupon or that otherwise is not in compliance with these Terms of Use or applicable state and federal law.

Shipping:

  • We ship our braces daily, Monday through Friday, the same or next day that we receive the order. The order must be received by noon EST to be shipped on the same day. We ship via USPS Priority or Express Mail. Please note that no shipments will go out on federal holidays.
  • The domestic priority mail flat rate shipping fee is $9.00 and express is $27.00.  Express is 2nd day delivery guaranteed through USPS. Priority mail packages are delivered in 2-5 business days.
  • The international priority mail flat rate fee is $30.00 to Canada, and $40.00 for other international destinations. Express is $55.00 to Canada, and $65.00 to other international destinations. Delivery times are not guaranteed as they depend on clearing Customs in both countries. The international customer is responsible for paying the Custom’s fee in their country for package retrieval.

Returns:

  • We are unable to accept returns due to health concerns and the issue of contagion. Once the brace is tried on a dog, it can’t be restored to new condition.

Exchanges

  • Please contact us if you need to exchange your brace for a different size. We can ship you the new size before you return the original purchase. If a brace needs to be exchanged for sizing, the customer is responsible for the shipping fee.

TERMS OF USE REVISIONS

Neoally Pets may revise these terms of use by updating this posting. You agree that in the event any portion of these Site terms of use are found to be unenforceable, the remainder of these Site terms and conditions shall remain in full force and effect. By using this Site you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms of use to which you are bound.