FAQs

Do you accept returns?

Due to health concerns and the issue of contagion, we are unable to accept returns. A used brace (tried or used on the dog) can’t be restored to new condition and cannot be re-sold. If you no longer use the brace, you can donate it to a local shelter or give it to any other pet in need.

Can I exchange my brace for a different size?

Yes, as long as the brace is not being used and in its original package hair free. We are happy to work with you to find the correct sizing for your dog. Please fill out the exchange form if you need a size exchange.

Should both legs be braced?

Yes, we highly recommend to brace both legs even when only one leg gets injured. Study has shown that when a dog gets injured to one leg, it is highly likely the other leg will get injured as well due to the imbalance caused by the injured leg. By bracing both legs will help dog recover from the injury and prevent further injury. You will get a pair of dog leg braces (not two packs) from us to protect both legs.

How long should my dog wear the brace?

Neoally dog braces are made of perforated neoprene materials that is breathable, but it is a best practice to check your dog’s skin from time to time.  We recommend to remove the dog brace every 3-4 hours to allow leg to “breathe”.  Please take the complete brace off at night so that it won’t cause skin irritation.

Our braces don’t fit all dog shapes and sizes

We have made the best efforts to create dog braces in multiple sizes and with adjustable features so they can fit most dogs. Unfortunately, there are still a few dogs that our braces may not fit properly. If your dog is one of such cases, please contact us, we will work with you to find the best option.

For the braces with metal strips, where should the strips be?

For the leg braces with metal spring strips (front and rear), when you put on the brace, please make sure the metal spring strips are on either side of the leg. This will give the needed leg support without hindering the leg movement. However, if you need extra support and leg stabilization, you can also have the metal spring strips on front and back sides of the leg.

How do I get my dog used to wearing a brace?

It can take some dogs a bit to get used to wearing a brace. We suggest that once the brace is on and fitted, you immediately take your dog for a short walk around the house, give them a treat or give them a toy.

How to Contact Us?

We can respond more quickly to emails than phone calls. Click here to Contact Us by our Online Contact Form which is protected from automated submissions.